Case Study: Front Office Reset for a Pet Services Business
The Client:
A fast-paced pet services business that needed its front office to function more efficiently for both staff and furry guests.
The Challenge:
The front office had become a catch-all for everything—administration, supplies, crafts, and dog-related things. With so many roles packed into one space, it was hard for the team to stay organized, find what they needed, and maintain flow during the workday.
The Goal:
To create a multi-functional space that felt calm, efficient, and easy to maintain—while supporting both productivity and the unique needs of the business.
Our Approach:
We started with a complete walkthrough and conversation with the staff to understand how they used the space daily. From there, we got to work.
Using the 5S method: (Sort, Set in Order, Shine, Standardize, Sustain)
Sorted & Streamlined:
We edited every item in the space, eliminating what was no longer serving the team and grouping what stayed by purpose.
Zoned with Intention:
Created clear, functional zones for admin tasks, crafts, dog care, and supply restocking—so everything has a home and a reason to be there.
Labeled for Ease:
Labeled bins, drawers, and shelves to make finding and returning items effortless for every team member.
Cleared the Visual Noise:
Maximized vertical storage and cleared surface clutter to reduce overwhelm and make the space feel open and breathable.
Designed for Real Life:
Every system was built to fit the team’s daily flow—simple to follow, easy to maintain, and flexible enough to evolve with their needs.
The Result:
The space now works with the team, not against them.
Office supplies are easy to grab without digging.
Dog care items are sorted, stocked, and ready to go.
The entire team feels more at ease walking into a space that finally reflects how they work—and the level of care they provide.